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Direct Vent Fireplace Reviews

Customer Reviews
- Josh
36" Tahoe Deluxe Direct Vent Fireplace (Millivolt/Pilot) - Empire Comfort Systems
This one has better flames than the clean face model!
I visited a local fireplace showroom and saw the Empire Tahoe 36 Deluxe next to the clean face version and was really impressed with the nice, large, and soft flames that the louvered unit had. I was dead set on the clean face model since we do not like the louver style, but the flames are so much better on the louvered version that we decided to buy it instead. We also looked at the 36 Luxury model and the flame was too flickery and again smaller than this one. I did a lot of shopping around and looking at showrooms before buying the Tahoe Deluxe 36 LOUVERED version. For the price this is the best fireplace. The Kozy Heat Bayport 36 is awesome too, but twice the price. I would definitely recommend too. You won't find a better price and they will answer any technical questions regarding what to buy, installation, clearances etc.. Great people! I have been very impressed with there support!
- Rich
40" Harmony Contemporary Total Signature Command Direct Vent Fireplace Insert, Liner and Blower (Electronic Ignition) - Monessen
Monessen Contemporary Serenade 42" Insert
It looks like the modern linear Serenade is no longer being offered but I thought it would be useful to offer a review since the Harmony seems to be very similar- just a different shape. The quality is very good. Product comes packaged very well and shipping was quick. The visual appeal of the fireplace insert is stunning. From the amber glass nuggets which light up (on the Serenade, at least) to the fake but very realistic looking river rocks and elegant flames that dance along the length of the fireplace- the unit is a beautiful addition to our home. We live in Northern California and chose not to order a blower and I am very pleased we didn't. The unit puts out quite a bit of heat and the blower would have been overkill and simply a mechanical device likely to require service at some point. The Total Signature remote control is a quality piece that looks and feels very high tech and expensive. Once you get the hang of its touch screen operation it is a pleasure to use. Overall, we love our Monessen fireplace insert and highly recommend it to others. P.S. don't forget to order a trim piece for the fireplace face and the vent components you'll need for exhausting excess heat.
- Joan
TSFSC Touch Screen Thermostatic Remote (Full Function) - Ambient Signature Command System
Remote option
I am so glad we decided to spend a little extra money for the Signature Command remote system. What a convenience to be able to control everything from the comfort of my couch. I highly recommend it.
- Jonny
36" BDV Signature Command Direct Vent Fireplace (Electronic Ignition) - Monessen
Great Customer Service
Customer service was great. When a part arrived scratched the replacement process was quick and easy. Great prices too.
- marco
70" Aura Total Signature Command Direct Vent Fireplace (Electronic Ignition) - Monessen
Huge and Great Buy
Bought this for our restaurant and it has been a huge hit. The sales rep helped me with all the options and standard features. Its expense, but really makes a space.
- Chris
42" Serenade Total Signature Command Direct Vent See-Thru Fireplace (Electronic Ignition) - Monessen
Beautiful Fireplace
We love this fireplace. Wish it could be closed off on the exterior side, when we don't want it, but besides that it looks great and functions better.
- Jane
30" Innsbrook Direct Vent Fireplace Insert, Liner, Blower And Cast Iron Surround (Millivolt/Pilot) - Empire Comfort Systems
Great insert for our ugly fireplace
Love the logs and the burner, but you really need to have the right room for the cats iron surround. For us it works, but if you wanted more modern go for the other contemporary style.
- Manny
Profile Mantel 48" - Empire
Finished our fireplace nice
The quality is good, but not like a carpenter handmade it. The price is great though and serves the same purpose so we are happy.
- Grant
Direct Vent Termination Kit- Top/Through Wall 8" to 11" thickness (4" x 6 5/8") - Empire Comfort Systems
Made Install so Easy
Loved how it all came in a package. Made the installer's job easy and cheaper
- Harold B
36" Tahoe Luxury RF Direct Vent Fireplace with Accent Lighting, Blower and Remote (Electronic Ignition) - Empire Comfort Systems
so many options
Lighting, Blower, Variable Remote need I say more. Great Buy! Only top vent though.
- J.
36" Tahoe Deluxe Clean Face Direct Vent Fireplace (Millivolt/Pilot) - Empire Comfort Systems
I just wanted to take a minute to thank you. My experience with your company has been superior. We have had prompt responses to any questions. Our fireplace and accessories were shipped promptly and by a really great freight line. We have been thrilled with the service we are receiving regarding a small warranty issue. I highly recommend your company and just wanted to thank you for making this such a pleasant experience.
- Judy
36" Tahoe Deluxe Clean Face Direct Vent Fireplace (Millivolt/Pilot) - Empire Comfort Systems
We are extremely happy with this fireplace and with how simple it is to install and to hook up. This unit looks great and functions very well. The best part has been the service we have received through the Direct Vent Fireplace Store. We got a really great price, fast delivery that included unloading the fireplace from the truck, and they have been great about an issue we had with the glass after it was unpacked.
- Rachel
48" Covington Clear View Total Signature Command Direct Vent Fireplace (Electronic Ignition) - Monessen
Great Fireplace
We choose this fireplace because of the size (big) and could not be happier. We are really impressed with the full feature remote and ignition. You can control just about every aspect of the fireplace with the remote.
- Tim
Heritage Premium Direct Vent Cast Iron Stove in Porcelain Black (Millivolt/Pilot) - Empire
Perfect Fit
Great customer service. The stove is exactly what we wanted for our 4 season room and actually got here much faster then we thought it would. Great product, well built and installation even with the venting was pretty easy
- Marcy V
36" Arlington Designer Signature Command Direct Vent Left Corner Fireplace (Electronic Ignition) - Monessen
Gorgeous Fireplace
The picture pretty much says it all. The fireplace is stunning, and creates such a huge wow factor when you enter the living room. Thanks!
- Joan G
33" BDV Signature Command Direct Vent Fireplace (Electronic Ignition) - Monessen
Charming Fireplace
I just love this fireplace, thank you so much. I definitely recommend adding the Cottage Clay liner to the purchase of this fireplace. We added it after the fact, it looks way better with the liner.
- Cathy
42" Tahoe Premium Direct Vent Fireplace (Millivolt/Pilot) - Empire Comfort Systems
Quick shipping
I ordered this fireplace on a Tuesday and it shipped the very next day. The freight company called to set up a delivery time and the order was delivered in pristine condition. All in all, a great and very easy transaction!
- William
42" Serenade Total Signature Command Direct Vent See-Thru Fireplace (Electronic Ignition) - Monessen
Indoor and outdoor
I recently had a client who was looking for a big wow factor with her new fireplace. The house is modern so there are not a lot of options on the market. I knew I had the fireplace when I found the Serenade. It fit in perfectly with her living room deco at the same time she can enjoy it on the patio while having a cocktail. High end clients have big expectations which is why I recommend the Serenade to all my fellow designers.
- Robert W.
36" DVBH Signature Command Direct Vent Fireplace (Electronic Ignition) - Monessen
Great Addition
We were adding a great room to our home and needed to add a real focal point to the room. This fireplace gave the room the touch of class we were looking for. The upgraded remote was well worth it. One thing we did not realize was the amount of heat a direct vent fireplace puts out. We ended up adding the blower after the fact and that has made a big difference in heating the room. All and all we are very happy with the purchase. Its a fireplace that looks as good resting as when burning.

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